You’ve just landed after a tiring thirteen-hour flight. You’re at an unfamiliar airport surrounded by new scenery and facing a language barrier, all while attempting to navigate the terminal and make a connecting flight bound for your final destination.

Scrambling to find your next flight’s status and the assigned gate, you realize digital signage is missing and passenger kiosks are nowhere to be found. The helpful voice announcements you’ve come to expect in airport terminals are nonexistent.

This is not an uncommon experience at airports around the world. Luckily, technology from Rockwell Collins is making the airport experience more connected by delivering solutions that provide a wealth of data to keep passengers aware of delays, cancellations, gate locations, baggage information and more.

At Cairo International Airport — the busiest Egyptian airport and the second busiest airport in all of Africa, with more than 14 million annual passengers — travelers are enjoying this technology daily. Multiple Rockwell Collins systems work to enable tight network integration, updated passenger information, data storage, airport scheduling and security. These systems include Rockwell Collins’ ARINC AirDB™, AirPlan™, InfoHub, AirVue™, vMUSE™ and SelfServ™ check-in systems, as well as baggage reconciliation systems, information kiosks, artificial voice announcement systems and more.

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A Rockwell Collins team poses in Terminal 2 at the Cairo Airport. (Left to right) Ahmed Amr, airport system engineer; Waleed Shakra, integration engineer; Rakan Khaled, head of global system integration; Souad Khalil, project manager, global system integration; Karim Gamal, engineering manager, global system integration.

History in the region

Several key wins in Egypt helped to expand Rockwell Collins’ footprint in Egypt and internationally.

Those efforts began with a new Terminal 3 contract at Cairo’s airport in 2006. Since then, Rockwell Collins’ business in Egypt has expanded beyond the terminals at Cairo’s airport to include eleven more airports in Egypt. As in Cairo, the technology is powering the entire airport experience, from highly-visible passenger interactions to back-end technology behind the scenes.

Rakan Khaled, head of global Airport Systems integration for Rockwell Collins in Dubai, said one thing has made all of the project wins in Egypt possible: Rockwell Collins’ reputation for quality work.

“We’re a company that is known to deliver high-quality, on-time solutions that meet and exceed expectations,” said Khaled. “Customers see us as a professional organization that can be trusted every time, and we never failed them, ever.”

In fact, every airport project in Egypt has been delivered on time with no delay, adding to the trust and respect customers in the region feel towards Rockwell Collins.

Beyond the technology

While top-shelf technology and seamless integration play a major role in airport projects like the one in Cairo, sharing expertise and consultation is equally important.

Khaled said Rockwell Collins teams strive to deliver more than just technology.

“We not only provide the system integration for the airport, but ensure every technology is designed in a way that is beneficial to the airport and its particular goals or needs,” explained Khaled.

Indeed, an important part of the partnership formed in Egypt has been providing airport officials with best practices for installing and managing airport systems that benefit the airport and its passengers. This level of support puts the focus on goals and outcomes rather than on a specific piece of technology, and separates Rockwell Collins from its competition.

According to Khaled, this expertise is available worldwide due to Rockwell Collins’ global support network. Our teams of dedicated employees work around the clock to answer customer questions and keep airport systems running smoothly, ensuring a positive passenger experience at every turn.

Future opportunity

While the successes in Cairo are important on their own, they’re even more integral to a greater regional strategy. Cairo’s airport installations serve as an example to other Middle Eastern airports for how airport systems should operate, and the capability Rockwell Collins can provide.

Between Rockwell Collins’ technology solutions, expertise and reputation for being easy to do business with, we’ve built a strong business case for choosing us.”

Paul Hickox, head of Airport Systems Sales for Rockwell Collins, says the experience, knowledge and quality partnerships have given Rockwell Collins access to additional important markets.

“These are complex projects,” said Hickox. “Between Rockwell Collins’ technology solutions, expertise and reputation for being easy to do business with, we’ve built a strong business case for choosing us.”

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Passengers can use multiple tools to check the status of a flight, locate their baggage and navigate the airport.

The strategy in Egypt is indicative of Rockwell Collins’ approach to winning new business: earn the trust of all customers in a market by delivering high-quality products and meeting expectations each time.

And with more than 80 years of experience in the aerospace industry, Rockwell Collins’ worldwide teams are creating great airport experiences that keep airline passengers safe, connected and informed.

By Casey Hansen

Posted by Casey Hansen

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